FreightDesk Technologies is pleased to announce that on May 23rd, 2007, we were awarded a Seaport-e contract (# N00178-07-D-5064).

SeaPort Enhanced (Seaport-e) consolidates the electronic procurement of Engineering, Financial and Program Management support services on behalf of the Navy Virtual SYSCOM (VS) Commanders (NAVAIR, NAVSEA, NAVSUP and SPAWAR). The SeaPort-e portal provides a standardized means of issuing competitive solicitations amongst a large & diverse community of approved contractors, as well as a platform for awarding & managing performance-based task orders. This unified approach allows SeaPort-e service procurement teams to leverage their best work products, practices, & approaches across the Navy's critical service business sector. For more information about SeaPort-e, please go to www.seaport.navy.mil. For specific information about FreightDesk’s SeaPort-e contract, please go to one of the following links:

Team Members
Task Orders
Technical Instructions
Quality Assurance Program
Points of Contacts

Team Members

Contact:

Jenny Lynn Maruschak
1300 Pennsylvania Avenue NW
Suite 200
Washington DC 20004
202-312-2911 (Phone)
202-312-2930 (Fax)

maruschj@ctc.com

CTC is an independent, nonprofit, applied research and development professional services organization that provides management and technology-based solutions to a wide array of clients representing state and federal government as well as the private sector.  CTC operates from more than 35 locations with a staff of over 1,500 employees.  CTC’s areas of expertise include advanced materials & manufacturing; command, control, communications, computers, intelligence, surveillance and reconnaissance (C4ISR); force readiness; energy & environmental sustainability; and more.

CTC is a prime contractor for Seaport-e in all seven zones, and continues to serve Department of the Navy (DoN) Clients, such as Naval Sea Systems Command (NAVSEA), Naval Air Systems Command (NAVAIR), Space and Naval Warfare Systems Command (SPAWAR), Naval Supply Systems Command (NAVSUP), and United States Marine Corps (USMC).  CTC has proven expertise over a broad spectrum of services including: Ordnance, Littoral Warfare Systems, Ships and Ship Systems.

Task Orders

Task Orders awarded to FreightDesk:

Click on a Task Order # to view Delivery Order information:

Technical Instructions

Click on a Technical Instruction # to view Technical Instruction information:

Quality Assurance Program

The FreightDesk Team will incorporate comprehensive project planning and performance monitoring through the application of industry-standard processes and lessons learned from the FreightDesk Team’s project management experience on other major projects.  Project planning and performance monitoring will be deployed in a manner that maximizes the speed, value and quality of project delivery.  Task-level and program-wide quality assurance and control will monitor all work performed by the Team.  There will be proactive risk management to identify, mitigate, and avoid whenever possible, any adverse risks to program success.

The QA Manager and PM will closely monitor the FreightDesk Project Quality Management Plan:

• Quality Plan - The quality management plan employs the following tools and techniques: flowcharting, benchmarking (actual results compared to predicted outcomes), and cost benefit analysis.
• Quality Assurance – Applied with the quality management plan to perform quality audits and create a record of any potential performance gaps and action steps to rectify the risk.
• Quality Control – Responses to change requests require updating the quality management plan, including flowcharts, and conducting trend analysis

The FreightDesk PM will institute an escalation system for notification of issues. The result is effective communication of issues to prevent blindsiding and promote coordination among affected areas.  Issue escalation and problem resolution mechanisms are essential for monitoring and maximizing quality.

Approach to guarantee responsiveness to and cooperation with customers.  The FreightDesk PM will use technologies as well as proven methodologies to enhance and measure productivity and performance.  The FreightDesk Team will be fully committed to strict adherence to the performance objectives documented within Seaport-e task orders.  Furthermore, the PM will apply management operating tools that will allow him to understand, in real-time, how the FreightDesk Team is performing relative to task order requirements.  The quality management plan specifically measures quality and accuracy levels.

Seaport-e task order requirements will become the benchmark that provides feedback on the FreightDesk Team’s performance to specific functions.  By following the established service levels very closely, the FreightDesk Team will anticipate potential problem areas before they approach unacceptable levels, thereby consistently maintaining agreed-upon service levels.  Fundamental to this ability is the FreightDesk Team’s internal commitment to timeliness of processing, optimum process management and continuous improvement.

The FreightDesk Team understands the importance of proactive and flexible quality reporting to its clients, and will have a regular reporting schedule.  The approach to data reporting is to provide proactive logical views of all data, thus enabling stakeholders to have access to data anytime, and in whatever format required.

The FreightDesk Team will monitor, manage and report on all aspects of service performance associated with service levels, and especially support activities such as administration and client service.  The FreightDesk quality system provides all of the qualitative and quantitative data required to provide focused continuous improvement, dictating the quality management practices and procedures necessary to ensure the attainment of the quality standards defined in task orders, while also providing the output data and service performance feedback, which is necessary to conduct sustainable, enduring and proactive continuous improvement.  This ensures that quality standards are more than adequately satisfied throughout the entire lifecycle of the task order, while providing a solid foundation from which to deliver ongoing improvement, and guaranteeing responsiveness to and cooperation with customers.

Approach to problem resolution. The FreightDesk PM will employ relationship management processes that focus on a well-designed problem resolution mechanism.  These processes incorporate an escalation system for notification of issues.  The highest executive levels of both FreightDesk and CTC are available to the PM to ensure the necessary resources are provided to resolve problems.  Effective communication of issues to prevent blindsiding and promote coordination among affected areas lowers program risk and improves performance.  The FreightDesk PM will provide an issue escalation and problem resolution mechanism plan for each Seaport-e task order.

Points of Contact